Privacy Policy

Last updated: 22 June 2026

1. Who we are

Avensora is a web design, branding and digital services studio based in Perumbavoor, Ernakulam, Kerala, India. For the purposes of this Policy, Avensora is the data fiduciary — the entity that determines the purpose and means of processing your personal data.

Contact: info@avensora.in · +91 7306 25 9340 · Perumbavoor, Ernakulam, Kerala – 683544, India

2. Information we collect

2.1 Information you give us

When you fill in our contact form, you provide:

• Your name
• Your email address
• Your phone number (if included)
• Your message and any project details you share

This information is submitted through a secure form and delivered directly to us by email. It is used only to respond to your enquiry and, if you become a client, to manage your project.

When you contact us by email or WhatsApp, we receive and retain the conversation content, your contact details and any information you share in the course of that communication.

2.2 Information collected automatically

When you visit our Site, we automatically collect certain technical and usage data through Google Analytics 4 (GA4), including:

• Pages visited and time spent on each page
• How you found us (referring URL or search term)
• Device type, operating system and browser
• Approximate geographic location (country and city level only)
• IP address (anonymised by Google Analytics before storage)

This data is aggregated and anonymised. It does not identify you personally and is used solely to understand how our Site is used so we can improve it.

2.3 WhatsApp

Our Site includes a floating WhatsApp button. If you click or tap it, your device opens the WhatsApp application and initiates a chat with our WhatsApp Business number. Avensora does not receive or store any data from the button click itself. Any conversation that follows is subject to WhatsApp's Privacy Policy (Meta Platforms, Inc.). We retain the content of WhatsApp enquiries for the same purposes as email enquiries.

2.4 Email communications and marketing

If you contact us, we retain the correspondence. If we send you any newsletters, updates or follow-up communications outside of an active project, we will do so only with your explicit consent. If we use an email service provider (such as Mailchimp) to send such communications, your email address will be stored with that provider solely for that purpose. You may unsubscribe from any such communications at any time using the unsubscribe link in each email, or by contacting us directly.

3. How we use your information

Purpose	Data used	Legal basis
Responding to your enquiry	Name, email, phone, message	Consent (form submission)
Managing your project	Contact details, project correspondence	Contractual necessity
Improving our website	Analytics data (anonymised)	Legitimate interests
Sending project updates or invoices	Email address	Contractual necessity
Sending newsletters or marketing updates	Email address	Explicit consent
Legal and financial record-keeping	Project and payment records	Legal obligation / Legitimate interests

We do not sell, rent or trade your personal information to any third party. We do not use your personal data for automated decision-making or profiling.

4. Legal basis for processing

Under the Digital Personal Data Protection Act 2023, we process your personal data on the following lawful bases:

• Consent — Where you have clearly provided consent, such as by submitting our contact form or opting in to receive communications from us. You may withdraw consent at any time.
• Contractual necessity — Where processing is necessary to fulfil a project agreement or to take steps at your request before entering into one.
• Legitimate interests — To operate, secure and improve our website and business, where doing so does not unfairly override your rights.
• Legal obligation — Where we are required by law to retain or disclose certain information.

5. Cookies and analytics

We use Google Analytics 4, which places cookies and similar tracking technologies on your device to measure traffic and usage on our Site. Data collected this way is anonymised and aggregated.

You can control, restrict or delete cookies through your browser settings at any time. You can also opt out of Google Analytics tracking across all websites by installing the Google Analytics Opt-out Browser Add-on.

For a full list of cookies we use, how they work and how to manage them, please read our Cookie Policy.

6. Sharing your information

We do not sell or share your personal data with third parties for their own commercial purposes. We may share it in the following limited and necessary circumstances:

• Google Analytics (Alphabet Inc.) — Our analytics provider. Data is processed in accordance with Google's Privacy Policy and our GA4 configuration, which anonymises IP addresses.
• Email service providers — If we use a platform such as Mailchimp to send communications you have consented to receive, your email address is stored with that provider for that purpose only, under their own privacy terms.
• WhatsApp (Meta Platforms, Inc.) — Any conversation you initiate through our WhatsApp button is processed by Meta under their own terms and privacy policy.
• Professional advisors — Lawyers, accountants or other advisors retained by Avensora, under strict confidentiality obligations.
• Legal requirements — Where we are required to disclose information by law, court order or at the request of a government authority.

7. International data transfers

Some of the tools we use — including Google Analytics and any email marketing platform — may process or store data on servers located outside India. Where such transfers occur, we rely on the privacy and security commitments of those service providers, which include standard contractual and data protection measures. By using our Site, you acknowledge that your data may be processed in this way.

8. Data retention

Data type	Retention period
Contact form enquiries (no project started)	Up to 2 years from the date of enquiry
Project correspondence and records	Duration of the project + 3 years after completion
Financial / invoice records	As required by applicable Indian tax and accounting laws
Analytics data (GA4)	26 months (our GA4 retention setting); processed by Google per their policy
Email marketing subscribers	Until unsubscribe; suppression record retained indefinitely to prevent re-contact

When data is no longer needed, we delete it securely or anonymise it so it can no longer be linked to you.

9. Your rights

Under the Digital Personal Data Protection Act 2023 and applicable Indian law, you have the following rights in relation to your personal data:

• Right to access — Request a summary of the personal data we hold about you.
• Right to correction — Ask us to correct any inaccurate, incomplete or outdated information.
• Right to erasure — Request that we delete your personal data, subject to any legal obligations we may have to retain it.
• Right to withdraw consent — Withdraw consent you have previously given at any time. Withdrawal does not affect the lawfulness of processing that occurred before you withdrew consent.
• Right to grievance redressal — Lodge a complaint with our designated Grievance Officer (see below) or with the Data Protection Board of India once established under the DPDPA.

To exercise any of these rights, email us at info@avensora.in with "Privacy Request" in the subject line. We will acknowledge your request within 48 hours and respond fully within 30 days.

10. Grievance Officer

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021 and the Digital Personal Data Protection Act 2023, Avensora has designated a Grievance Officer to address complaints and concerns regarding the handling of personal data:

• Name: Avensora (Founder / Designated Officer)
• Email: info@avensora.in
• Address: Perumbavoor, Ernakulam, Kerala – 683544, India
• Response time: Complaints acknowledged within 48 hours; resolved within 30 days of receipt

If your complaint is not resolved to your satisfaction, you may refer the matter to the appropriate regulatory authority under applicable Indian law.

11. Security

We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, disclosure, loss or destruction. These include encrypted transmission of form data, secure email handling and limiting access to personal data to only those who need it.

No method of data transmission over the internet or electronic storage is completely secure. While we take protecting your data seriously, we cannot guarantee absolute security. In the unlikely event of a data breach that affects your personal data, we will notify you and take appropriate remedial action in accordance with applicable law.

12. Children's privacy

Our website and services are not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently received information from a child, please contact us immediately at info@avensora.in and we will delete it promptly.

13. Links to other websites

Our Site contains links to third-party websites, including our Instagram profile. These links are provided for your convenience. We have no control over, and accept no responsibility for, the content, privacy practices or security of any external websites. We encourage you to review the privacy policy of any third-party site you visit.

14. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the tools we use, or applicable legal requirements. Any changes will be posted on this page with an updated "Last updated" date at the top. We encourage you to review this page periodically. For significant changes, we may also notify active clients directly.

15. Contact

For any questions, requests or concerns relating to this Privacy Policy or the way we handle your personal data, please contact us:
Avensora — Perumbavoor, Ernakulam, Kerala – 683544, India
Email: info@avensora.in · Phone: +91 7306 25 9340