Terms & Conditions

Last updated: 22 June 2026

1. About Avensora

Avensora is a web design, branding and digital services studio based in Perumbavoor, Ernakulam, Kerala, India ("we", "us", "our"). We provide services including website design and development, branding and identity design, graphic design, social media branding and digital marketing campaigns.

Our contact details: info@avensora.in · +91 7306 25 9340 · Perumbavoor, Ernakulam, Kerala – 683544, India.

2. Using this website

You are welcome to browse and contact us through this Site for lawful purposes. By accessing it, you agree not to:

• Use the Site in any way that violates applicable law or regulation
• Attempt to gain unauthorised access to any part of the Site or its underlying systems
• Interfere with the Site's availability, security or performance
• Scrape, copy, reproduce or commercially exploit any content from this Site without prior written permission from Avensora
• Misrepresent your identity or submit false or misleading information through our contact form

3. Our services

All service engagements are governed by a separate written project agreement ("Project Agreement") that sets out the specific scope, deliverables, timeline and payment schedule for each project. These Terms apply to every such engagement and should be read alongside the relevant Project Agreement. In the event of a conflict between these Terms and a Project Agreement, the Project Agreement takes precedence.

4. Proposals and quotations

Quotations, estimates, pricing discussions and proposals provided by Avensora — whether by email, WhatsApp, call or in a written document — are indicative only and are not legally binding. A project formally begins only when:

• A Project Agreement or written confirmation of scope and price has been issued by Avensora and accepted by you; and
• The first milestone payment (as described below) has been received by us.

Quotations are valid for 14 calendar days from the date of issue unless otherwise stated. Avensora reserves the right to revise or withdraw a quotation at any time before a project formally begins.

5. Payment terms

5.1 Milestone-based billing

Projects are billed in milestones. Unless the Project Agreement specifies otherwise, a typical project is structured as three or more payment stages, for example:

• Milestone 1 — Project kick-off: A percentage of the agreed fee, due before any work begins. This payment secures your project slot and covers initial research, planning and concept work.
• Milestone 2 — Review / mid-project stage: Due on delivery of an intermediate draft or design review, as agreed.
• Milestone 3 — Final delivery: The remaining balance, due before final files are released or a website goes live.

The exact milestone amounts, percentages and trigger events are confirmed in writing in each Project Agreement before work begins.

5.2 Currency and payment methods

All amounts are in Indian Rupees (INR) unless otherwise agreed in the Project Agreement. Accepted payment methods will be communicated at the start of each project.

5.3 Payment due dates

Each milestone invoice is due within 5 business days of issue. If a payment is not received within this period, Avensora reserves the right to pause project work until the outstanding amount is settled. Sustained non-payment may result in project cancellation, in which case these Terms regarding non-refundable payments apply.

6. Non-refundable payments

Once work has commenced on any milestone, the payment for that milestone is non-refundable, even if you choose to discontinue the project after work has started. This reflects that time, resources and scheduling have already been committed to your project.

If you cancel a project before work on the current milestone has begun, any payment already made for that upcoming milestone may be considered for a partial or full refund at Avensora's sole discretion, on a case-by-case basis.

There are no refunds for completed and delivered work, regardless of how or whether it is subsequently used by you.

7. Client responsibilities

A successful project depends on both parties. To allow us to deliver your project on time and to a high standard, you agree to:

• Provide content on time: Supply all required text, images, logos, references, copy and other materials within agreed timeframes. Delays caused by late content delivery may shift the project timeline and may require rescheduling at no fault of Avensora.
• Confirm ownership of materials: Warrant that all content, images, trademarks and other materials you supply do not infringe any third-party intellectual property, privacy or other rights. Avensora is not liable for any claims arising from material you provide.
• Give consolidated feedback: Provide feedback at each review stage in a single, clear and consolidated list rather than in piecemeal instalments. Fragmented or contradictory feedback may be treated as a new revision round.
• Appoint a decision-maker: Identify a single point of contact who has the authority to give approvals and sign off on each stage.
• Respond promptly: Respond to review requests, questions and approvals within a reasonable time. If no response is received within 10 business days of a review request, Avensora may treat that deliverable as approved and proceed to the next stage.

8. Revisions and scope changes

The number of revision rounds included in a project is specified in the Project Agreement. A revision is a reasonable modification within the agreed scope and direction — not a change of concept or new requirement.

Changes that fall outside the agreed scope — including but not limited to new pages, new features, significant direction changes, additional design concepts, or requirements added after a stage has been approved — will be scoped, quoted and billed separately. Avensora will inform you before commencing any out-of-scope work.

9. Project timelines

Timelines stated in the Project Agreement are estimates made in good faith and assume timely delivery of content and materials from you, and prompt feedback and approvals at each stage. Avensora will communicate proactively if a delay arises on our side.

Client-caused delays — including late content, delayed approvals, extended periods without communication or repeated revision cycles — will affect the delivery date. In such cases, Avensora cannot guarantee the original delivery schedule and may need to reschedule the project around other commitments. Payment milestones remain due as agreed regardless of client-caused delays.

10. Intellectual property

10.1 Ownership during the project

All creative work, designs, code, concepts and other deliverables produced by Avensora during a project ("Deliverables") remain the intellectual property of Avensora until full and final payment has been received for that project.

10.2 Transfer on full payment

Upon receipt of full and final payment, Avensora assigns to you the ownership of the final agreed Deliverables — for example, the final logo files, website code or design assets — for that specific project. This assignment is limited to the final delivered outputs and does not extend to:

• Avensora's proprietary processes, methods, workflows or creative approaches
• Preliminary concepts, drafts, mockups or unused creative directions developed during the project
• Third-party components, libraries, plugins, fonts or licensed software incorporated in the project (see clause 10.3)

10.3 Third-party components

Your project may incorporate third-party resources such as stock images, icon libraries, web fonts, frameworks or plugins. These are governed by their own licences and are not transferred to you as part of the Deliverables assignment. Avensora will inform you of any third-party components used and any associated ongoing licence costs.

10.4 Avensora's website content

The content on this Site — including all text, graphics, layouts, the Avensora name and logo — is the property of Avensora and is protected under the Copyright Act 1957 and applicable Indian law. Reproducing, distributing or commercially exploiting any part of this Site without written permission is not permitted.

11. Portfolio and case studies

Unless you specifically request otherwise in writing before project delivery, Avensora reserves the right to:

• Display completed work in our online portfolio and on social media
• Reference the project in case studies, presentations or marketing materials
• Identify you as a client (by name and general project type) for the purpose of demonstrating our work

If you prefer your project or identity to remain confidential, please let us know before delivery and we will respect that request.

12. Confidentiality

Both parties agree to keep confidential any non-public, sensitive or proprietary information shared by the other in the course of a project, and not to disclose it to third parties without prior written consent. This obligation does not apply to information that is already publicly available, independently developed, or that a party is legally required to disclose.

13. Third-party services and tools

Many web and digital projects incorporate third-party services such as hosting providers, domain registrars, payment gateways, CMS platforms, or software plugins. Where Avensora recommends or sets up such services:

• You will typically own the accounts and directly enter into contracts with those providers
• Ongoing subscription, licence or hosting costs for third-party tools are your responsibility unless otherwise agreed in writing
• Avensora is not responsible for the performance, downtime, security, pricing changes or discontinuation of any third-party service

14. Warranties

Avensora warrants that it will provide its services with reasonable skill and care. Avensora does not warrant that deliverables will be free from minor errors or that websites will be free from technical issues indefinitely after launch. Where any defect is identified within a reasonable period after delivery and is attributable to Avensora's work, we will correct it at no additional charge.

You warrant that all materials, content and information you provide are accurate, lawful, and do not infringe any third-party rights.

15. Limitation of liability

To the maximum extent permitted by applicable law:

• Avensora's total liability to you in connection with any project or the use of this Site shall not exceed the total amount paid by you to Avensora for that specific project.
• Avensora shall not be liable for any indirect, consequential, incidental, special or punitive damages, including but not limited to loss of revenue, loss of business, loss of profits, loss of data, or loss of goodwill — even if we have been advised of the possibility of such losses.
• This Site is provided "as is". Avensora does not warrant the accuracy or completeness of any information on it and is not liable for any errors, omissions or interruptions in access.

16. Indemnification

You agree to indemnify, defend and hold harmless Avensora and its team from and against any claims, damages, liabilities, costs or expenses (including reasonable legal fees) arising from:

• Content or materials you supplied that infringe a third party's intellectual property, privacy or other rights
• Your use of our deliverables in a manner that violates applicable law
• Any breach of these Terms by you

17. External links

This Site may contain links to third-party websites. These links are provided for convenience only. Avensora has no control over those sites and accepts no responsibility for their content, accuracy, security or privacy practices.

18. Force majeure

Avensora shall not be liable for any delay or failure to perform its obligations where that delay or failure results from events beyond our reasonable control, including but not limited to internet outages, power failures, natural disasters, epidemics, government orders, civil unrest or illness affecting our team.

19. Governing law and disputes

These Terms are governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these Terms or any project engagement shall first be referred to good-faith discussion between the parties. If the matter remains unresolved after 30 days, it shall be subject to the exclusive jurisdiction of the courts of Ernakulam, Kerala, India.

20. Entire agreement

These Terms, together with any applicable Project Agreement, constitute the entire agreement between you and Avensora in relation to your use of this Site and engagement of our services. They supersede all prior discussions, representations or agreements.

21. Changes to these terms

We may update these Terms from time to time to reflect changes in our services, business practices or applicable law. The current version will always be published on this page, with the date of the most recent update shown at the top. Your continued use of this Site or our services after any update constitutes acceptance of the revised Terms.

22. Contact

If you have any questions about these Terms, please contact us:
Avensora — Perumbavoor, Ernakulam, Kerala – 683544, India
Email: info@avensora.in · Phone: +91 7306 25 9340